Product Maintenance Specialist | Kochi

ITL World is seeking a skilled and detail-oriented Product Maintenance Specialist to join our team in Kochi, India. The ideal candidate will have 1–3 years of experience in a similar role within the travel or hospitality industry, with a strong grasp of hotel contracts, rate loading, and content management across extranets. This role is key to ensuring the accuracy and integrity of our hotel and package offerings. If you have a keen eye for detail, a passion for travel, and the ability to thrive under pressure, we’d love to hear from you.
Take the first step toward your dream career!

Core Duties :

• Review and interpret negotiated hotel contracts to extract key commercial terms such as pricing, room categories, board types, stay periods, and conditions.
• Upload and maintain hotel content on the extranet, including rate plans, offers, policies, and inventory details.
• Manage inventory and allotments, including regular updates and release periods.
• Implement and monitor stop sales or blackout dates promptly to prevent overbookings.
• Activate seasonal promotions, discounts, and tactical rate campaigns as required.
• Conduct quality checks to ensure data accuracy and rate parity across systems
• Liaise with suppliers and internal stakeholders to clarify contract elements or resolve discrepancies.
• Track and log all updates, version changes, and modifications made in the extranet system.
• Monitor system performance and flag any discrepancies, technical glitches, or outdated information
• Support loading deadlines for seasonal contracts and flash sales.
• Stay updated on platform changes, loading protocols, and system enhancements.
• Maintain documentation and logs of uploads, updates, and contract versions.
• Upload & maintain leisure packages into CMS, including all associated elements like inclusions, day-wise itineraries, pricing logic, and seasonal variations.

Skills & Experience Required:

• Proven experience in hotel extranet management or rate loading
• Strong understanding of hotel rate structures & contracts
• Excellent attention to detail and time management skills
• Ability to work under pressure and meet tight deadlines.
• Good communication skills to interact with internal teams and suppliers.
• Proficient in MS Excel and hotel booking/extranet systems.

Education & Background :

• Prefer degree or diploma in Travel, Hospitality, Business, or a related discipline.
• 1–3 years of experience in a similar role within a DMC, OTA, wholesaler, or hotel chain.

Sales Executive - Abu Dhabi 

Education:

Bachelor’s Degree or an equivalent professional qualification.

Industry Experience:

Minimum 5 years of experience, in the travel industry, with at least 2 years working with a global TMC (must). Proven experience as a Sales Executive with the ability to analyze industry trends and identify opportunities to improve company products and services. Experience in implementing and executing sales action plans, maximizing business opportunities, and strategically targeting Large Companies, MNCs, and Global Corporations within the UAE. Strong knowledge of the Abu Dhabi market is essential.

Responsibilities:

• Identify and target new business opportunities within the designated geographical area.
• Develop comprehensive knowledge of client businesses and industry sectors.
• Support the Sales Manager / Business Unit Head as required.
• Ensure efficient sales administration, planning, and reporting systems.
• Convert sales leads into confirmed business opportunities.
• Prepare and submit professional proposals that address all client requirements.
• Submit weekly work-in-progress reports and maintain accurate real-time data reporting.
• Track progress against sales targets and take corrective action when required.
• Manage, support, and grow large corporate accounts.
• Develop and maintain strong client relationships.
• Ensure compliance with the Business Conduct Policy at all times.
• Actively participate in internal meetings, seminars, and working groups.
• Perform duties in line with overall business requirements.

Points to Consider:

• Self-motivated with a results-driven approach.
• Fast learner with a strong passion for sales.
• Open-minded and adaptable.
• Willingness to learn and mentor others.
• Fluency in written and spoken English is mandatory; Arabic is an added advantage.
• Strong analytical and interpersonal skills.
• Excellent negotiation and presentation skills.

This is an internal vacancy

Education

• Bachelor's degree required.

• Master's degree preferred in Business, Marketing, Tourism, Hospitality, or a related discipline.

Industry Experience
Responsible for driving business growth by acquiring and managing corporate, MICE (Meetings, Incentives, Conferences & Events), and educational travel accounts. Candidates should have a minimum of 8 years of experience in corporate sales within the travel industry, with a strong focus on revenue generation, client acquisition, relationship management, and delivering tailor-made travel solutions aligned with client requirements.

Responsibilities

• Develop and execute sales strategies to acquire new corporate, MICE, incentive travel, and educational travel business.

• Identify opportunities, conduct client meetings and presentations, prepare proposals, and maintain a strong sales pipeline to achieve revenue targets.

• Acquire, manage, and grow corporate travel accounts while promoting customized travel solutions aligned with client requirements.

• Build and maintain strong relationships with key decision-makers, clients, airlines, hotels, DMCs, and other strategic partners.

• Negotiate commercial terms and contracts, ensuring profitability and margin optimization.

• Coordinate with Operations, Finance, Marketing, Suppliers, and servicing teams to ensure seamless account onboarding and service delivery.

• Support the development of SLAs, travel policies, and account implementation processes.

• Monitor market trends, competitor activities, and emerging opportunities to drive business growth.

• Maintain accurate CRM records, sales forecasts, pipeline updates, and management reports.

• Represent the company at trade events, exhibitions, networking forums, and client engagement activities.

• Communicate customer operational requirements to all relevant stakeholders and perform additional duties as assigned.

Points to Consider

• Strong sales, negotiation, presentation, and communication skills.

• Excellent relationship management and stakeholder engagement abilities.

• Proven ability to work under pressure, manage multiple accounts/projects, and meet deadlines.

• This is an internal vacancy